2012 Library Survey

Respondent Status
Number of Emails SentNumber of ResponsePercent Responded
Undergrad Student1,15515613.5%
Grad Students470408.5%
Faculty1552415.5%
Admin/Staff1502617.3%
TOTAL1,93024612.7%

Responses for Two Years
Number SurveyedNumber ResponsedPercent Responded
Spring 20121,93024612.7%
Spring 20102,05662730.5%

What are the primary reasons you use the Library? (select all that apply)
UG StudentsGrad StudentsFacultyStaffTOTAL
To conduct research20.6%44.4%34.6%11.8%60.5%
As a place to study28.1%9.5%1.9%2.9%57.6%
For class meetings12.8%19%19.2%11.8%35.4%
To use computers and printers23.6%17.5%3.8%2.9%51.4%
Leisure materials (popular books, DVDs, books on cd, etc.)13%3.2%19.2%26.5%33.7%
Other1.9%6.3%21.2%44.1%16%

Satisfaction with library service, facility and equipment
Very SatisfiedSatisfiedNeither Satisfied nor DissatisfiedDissatisfiedVery Dissatisfied
Research assistance (library instruction, one-on-one research help)40.7%36.7%21.7%0.9%0%
Library faculty and staff courtesy and helpfulness61.7%31.3%7%0%0%
Library student worker courtesy and helpfulness56.7%36.4%6.1%0.9%0%
Print materials (books, newspapers, magazines, etc.)35.7%44.9%18.1%0.9%0.4%
Online resources (eBooks, databases, journals)44.7%38.2%11.8%4.4%0.9%
Library webpage (overall satisfaction)40.5%44.5%12.8%1.8%0.4%
Interlibrary loan/borrowing service36.9%30.7%30.2%1.8%0.4%
Hours of operation38%45%7.9%8.3%0.9%
Media (DVDs, CDs, books on CD, etc.)34.1%46.5%17.7%1.3%0.4%
Physical environment and ADA accessibility (noise level, seating, study space, appearance, temperature, lighting)40.6%40.2%10.5%7%1.7%
Computer availability (provided by ITS service)36.9%47.1%13.3%1.3%1.3%
Printer/Photocopier availability (provided by IKON Service)32.9%47.114.7%4%1.3%

Satisfaction with library service, facility and equipment by respondent status
Undergrad StudentGrad StudentFacultyStaff
Very Satisf/
Satisf
Dissatisf/
Very Dissatisf
Very Satisf/
Satisf
Dissatisf/
Very Dissatisf
Very Satisf/
Satisf
Dissatisf/
Very Dissatisf
Very Satisf/
Satisf
Dissatisf/ Very Dissatisf
Research assistance (library instruction, one-on-one research help)77.9%1.3%83.8%0%85%0%55%0%
Library faculty and staff courtesy and helpfulness92.7%0%89.2%0%100%0%95.5%0%
Library student worker courtesy and helpfulness94%1.3%86.5%0%100%0%90.9%0%
Print materials (books, newspapers, magazines, etc.)82%2%78.4%0%90%0%65%0%
Online resources (eBooks, databases, journals)90%4%89.2%0%54.5%22.7%47.4%5.3%
Library webpage (overall satisfaction)86.7%2.7%86/5%0%90.5%4.8%63.2%0%
Interlibrary loan/borrowing service69.8%1.3%62.2%2.7%81%9.5%44.4%0%
Hours of operation79.9%13.4%83.8%0%90.9%4.5%95.2%0%
Media (DVDs, CDs, books on CD, etc.)84.6%1.3%67.6%2.7%81%4.8%73.7%0%
Physical environment and ADA accessibility (noise level, seating, study space, appearance, temperature, lighting)79.9%10.7%81.1%0%85.7%9.5%81.8%9.1%
Computer availability (provided by ITS service)87.9%3.4%81.1%0%81%4.8%61.1%0%
Printer/Photocopier availability (provided by IKON Service)82.7%8%78.4%0%80%0%61.1%0%

How often have you visited the Library building?
UG StudentsGrad StudentsFacultyStaffOverall TOTAL
Daily38%0%9.1%0%25.4%
2-3 times a week44.7%2.7%50%13%35.3%
Once a week9.3%2.7%22.7%21.7%10.8%
1-3 times a month6.7%29.7%18.2%56.5%16.4%
Rarely/Never1.3%64.9%0%8.7%12.1%

How often have you “visited” the Library’s online resources (catalog, online articles, eBooks, etc.)?
UG StudentsGrad StudentsFacultyStaffOverall TOTAL
Daily1.3%0%0%0%0.9%
2-3 times a week28%21.1%45.5%4.3%26.2%
Once a week26.7%23.7%31.8%0%24%
1-3 times a month32.7%39.7%4.5%30.4%30.9%
Rarely/Never11.3%15.8%18.2%65.2%18%

eBook readers
Please indicate your preference:YesNoI don’t know
Would you like the library to loan eBook readers to patrons (i.e., Kindle, Nook, etc.)?50%11.6%38.4%
When doing research, do you prefer an eBook?20.9%55.2%23.9%
When reading for leisure, do you prefer an eBook?30%45.7%24.3%
Would you like to see the library purchase more eBooks?48.7%13.4%37.9%

Do you currently use a dedicated eBook reader or eReader app?
YesNo
Undergraduate students30.4%69.6%
Graduate students34.2%65.8%
Faculty45.5%54.5%
Staff23.8%76.2%

(For those who use one) what type of eBook reader or eReader app do you use?
KindleNookiPad/iPod
Undergraduate students47.1%17.6%35.3%
Graduate students23.5%29.4%47.1%
Faculty30%20%50%
Staff28.6%0%71.4%

Do you use a mobile device (i.e., iPod, Blackberry, cell phone, Android, tablet computer, iPad, etc.)?
YesNo
Undergraduate students94%6%
Graduate students92.1%7.9%
Faculty68.2%31.8%
Staff91.3%8.7%

What mobile device(s) do you use? (Check all that apply.)
UG StudentsGrad StudentsFacultyStaff
iPhone37.5%41.5%23.5%50%
iPad8.8%26.8%35.3%26.9%
iPod Touch24.4%12.2%17.6%3.8%
Android25%9.8%11.8%11.5%
Blackberry3.1%9.8%5.9%0%
Windows Phone2.3%0%5.9%7.7%