TECHNOLOGY SUPPORT POLICY

OVERVIEW:

Information Technology Services provides technology support services to the faculty, staff, and students of Georgetown College.  The specific areas of support are voice communications, data networking, administrative computing, media services, academic consulting services, academic computing labs, training, and help desk services.

GUIDELINES AND RESTRICTIONS:

  1. Users desiring support for any of the services listed in the overview should contact the Help Desk at x4357 (on-campus) and 863-4357 (from off-campus). After hours support can be obtained for certain services by calling 1-877-960-2040.
  2. Additional support information is available on the ITS Website at http://www.georgetowncollege.edu/its.
  3. See “SUPPORTED DESKTOP COMPUTING HARDWARE AND OPERATING SYSTEM” policy.  Georgetown College is primarily an Intel/Windows compatible computing environment.  While ITS does not refuse to support non-Intel/Windows compatible users, the experience, expertise, and resources with-in ITS are greatly reduced for non-Intel/Windows systems and support is limited based on those conditions.
  4. The Help Desk hours are 8:00 a.m. to 5:00 p.m. Monday through Friday. After hours phone support is available by calling 1-877-960-2040.
Policy Effective: 02/14/2002
Policy Updated: 07/02/2013


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