Quick Phone and Fax Tips

As the school year starts, you will likely be corresponding with people via phone and fax.  Here are some basic tips to help you communicate efficiently and effectively with our telephony resources.
All About Caller ID
If you’ve ever had anyone ignore your office phone calls because they didn’t recognize your suspicious-looking “8000″ number, you’re not […]

By |August 21st, 2014|Tech Tips and Tricks, TigerTech|Comments Off

Server Maintenance Bulletin: Windows Updates

Friday, 8/15/2014, 6:00AM-8:00AM (2 Hours)

Overview

In response to some security updates from Microsoft this week, some servers may need to be rebooted Friday morning. While the servers are rebooting, access to the corresponding services will be disrupted.

What this affects

Faculty/Staff/Student File Access, Portal Access, Printing, WiFi Access

What you should do

No action is required, but please be […]

By |August 14th, 2014|TigerTech Alerts|Comments Off

After-hours Support is Changing

Effective Friday, 8/8/2014 at 5:00PM EST, ITS will no longer utilize Embanet for after-hours support.  We will, however continue to offer after-hours support for Moodle and basic computer account issues.  After 8/8, after-hours support will be available from 5:00PM-11:00PM, Sunday-Thursday.  You can contact after-hours support via one of the following methods:

On-campus Phone:
Extension 8600

Local Phone:
(502) […]

By |August 8th, 2014|TigerTech, TigerTech News|Comments Off

Server Maintenance Bulletin: SAGE Updates

Wednesday, 8/6/2014, 8:00AM-10:00AM (2 Hours)

Overview

Sage is due for a minor version upgrade (2.5.x to 2.6.x).  While this is being performed, Sage may be inaccessible.

What this affects

Sage (Moodle)

What you should do

No action is required, but please be aware that access to Sage may be sporadic during the maintenance window.

If you have any problems

Please contact me […]

By |July 25th, 2014|TigerTech Alerts|Comments Off

The Chicken or the Egg? How Your Computer Account is Created

Without a login account, that hunk of metal sitting on your desk is useless for anything other than advanced paper-weighting.  Just exactly how is your account created?  Well, I’m glad you asked…
First-Things First
Before you do anything, you need to ensure that the necessary pre-processing has been done in our ERP (Enterprise Resource Planning) software.  […]

By |July 23rd, 2014|TigerTech, TigerTech Tutorials|Comments Off