Controlling spam e-mail is a decidedly complicated endeavor.  Setting administrative thresholds too low means more spam;  too high means missed e-mails.  While our e-mail system is often able to strike a satisfactory balance, legitimate e-mail will inevitably end up in your “Junk E-mail folder” at some point.  Fortunately, you can take a few easy measures to ensure that this never becomes a serious problem.

Check your Junk E-mail folder periodically

If an expected e-mail becomes excessively tardy, check your Junk folder.  It also doesn’t hurt to check casually once or twice a week to make sure that nothing has slipped through the cracks.

Re-classify legitimate mail that winds up in your junk folder

In IT this known as a “false positive”  — a legitimate e-mail is incorrectly identified as junk.  To acknowledge the legitimacy of a message and prevent any similar e-mail from being blocked in the future, simply find the message in the Junk E-mail folder, right-click it, Select “Junk”, and finally “Not Junk”.  Additionally, you can specify other options such as “Never Block Sender” or “Never Block Sender’s Domain” as your comfort level would dictate.

NOTE:  It has been reported to ITS that a few of the Rave alerts from Wednesday’s emergency alert system test have made their way into people’s junk e-mail folders.  Now would be a GREAT time to check your junk folder and re-classify Rave alerts if they are there!

Get picky about your inbox

The Junk E-mail filter works both ways;  you can also use it to re-classify messages that are not heuristically considered junk AS junk.  This is particularly useful for e-mail from unwanted mailing lists of which you can’t seem to unsubscribe.  These items are technically not spam as they contain legitimate content (and thus are not caught by the e-mail system), but if they become burdensome you have the prerogative to junk them.  To re-classify a non-junk email as junk, right-click the message in question and select “Junk”, and then “Block Sender”.  This will automatically forward any subsequent e-mail from the sender directly to your junk e-mail folder.

Questions?

Outlook has several more sophisticated tools to parse mail messages in your Inbox.  If you would like to learn more about managing messages in your Inbox, contact the ITS Helpdesk at (502) 863-4357.

REMINDER:  Software Requests for Fall Semester

It is never too early to submit software requests for the fall semester. If you have specific software needs for your labs or other workstations, please forward them to the helpdesk by July 1st so that all requests can be fulfilled before classes start.