Serves as the main customer service contact for the Office of the Registrar and has responsibilities in the areas of new admit processes, registration, academic records, maintaining data, and other general office tasks.

Expectations of the Employee

Expectations of employee

  • Adhere to College Policy and Procedures
  • Act as a role model within and outside the College
  • Perform duties as workload necessitates
  • Maintain a positive and respectful attitude
  • Communicate regularly with supervisor about Department issues
  • Demonstrate flexible and efficient time management and ability to prioritize workload
  • Consistently report to work on time prepared to perform duties of position
  • Meet Department productivity standards

Essential Duties and Responsibilities

Essential duties and responsibilities

Your duties will include the following.  Other duties may be assigned.

  • Process new student records and enter incoming student schedules. Create new student files.
  • Liaise with the Office of Admissions regarding incoming students, new schedules, and registration workshop RSVP’s.   
  • Assist with planning and implementing the PAWS advising sessions.
  • Identify incoming students admitted to the Honors Program, Christian Leadership program, etc. and assure their enrollment in required classes. Assure incoming students are registered into the proper language course based on language placement. 
  • Assist with preregistration and registration preparation and procedures.
  • Coordinate the awarding of AP credit each summer.
  • Maintain student files and is responsible for the enforcement of The College’s records retention policy (cycling and pulling of files based on established timelines). 
  • Maintain master list of Area of Inquiry courses and flagged courses as they are approved.
  • Process enrollment verification, completion of degree, letters of good standing, and complete deferment letters when needed.
  • Maintain study abroad/international student files and master lists.
  • Process student advisor changes.
  • Process address/name changes for current undergraduate students and their parents.
  • Order office supplies as needed.
  • Maintain office calendar on Outlook and assist in maintaining monthly calendars of office tasks and procedures. Schedule appointments for the Registrar
  • Serve as main customer service contact via phone and in office.
  • Assist with preparing memos, letters and reports.
  • Assist in maintaining the Registrar’s Office Operations Manual and refine as needed.
  • Act as backup for NEXUS when administrator or worker not available
  • Act as backup for EventManager when administrator is not available.
  • Act as backup for processing transcript requests and verifications as needed.
  • Is knowledgeable of Family Education Rights and Privacy Act (FERPA) and complies with FERPA requirements and procedures.
  • Comply with the college Identity Theft Policy.

Supervisory Responsibilities

Supervisory Responsibilities

This job has no supervisory responsibilities.

Needed Skills and Abilities

Needed skills and abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Education and / or Experience -- High school diploma and 1-5 years related experience training; or equivalent combination of education and experience. Ability to work effectively with a variety of constituencies. Ability to handle multiple tasks while maintaining a high attention to details. Strong organizational skills to work productively and efficiently in a stressful environment with multiple deadlines
  • Communication Language -- Excellent oral and written communication skills and interpersonal skills. Ability to read and comprehend instructions, memos and other correspondence and reports.  Ability to write clear and concise correspondence.  Ability to effectively present information in one-on-one and small group situations.
  • Mathematical -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 
  • Reasoning -- Ability to apply common sense understanding to carry out detailed written and oral instructions.  Ability to problem-solve and make judgments regarding daily situations involving many variables with faculty, staff and students. Ability to work independently with minimum supervision. Ability to maintain confidentiality while handling private information.
  • Certificates, Licenses, Registrations None required
  • Computer Literacy / General Office Equipment Intermediate proficiency with Microsoft Word and Excel. Ability to operate standard office equipment. Knowledge of standard office practices and procedures, including filing procedures

Physical Demands and Work Environment

Physical Demands and Work Environment

  • Regularly
    • Sit
    • Talk or hear
  • Frequently
    • Use hands and arms
    • Stand and walk
    • Stoop, kneel, crouch
  • Occasionally
    • Crawl, climb or balance
    • Lift and/or move up to 25 pounds
    • Outside weather conditions
  • Vision
    • Close vision
    • Ability to adjust focus
  • Noise
    • Moderate
  • Stress
    • Moderate to high
  • Normal Work Schedule
    • Monday – Friday
    • 8:00 a.m. to 5:00 p.m., with an hour for lunch
    • Overtime as necessary to meet the demands of the position

Start Your Career


Human Resources
Cooke Memorial First Floor
400 East College St
Georgetown, KY 40324

For general questions, please email